ATTACK! Our Google Reviews account just got spammed…
Brand
Relton Digital
Services Used
Google Business Profile Support
Deliverables
False Reviews Removed
Ever had an enquiry about an ‘opportunity to buy positive Google Reviews’? Don’t engage or else you may well get an email like the one below:
“I want you to know your profile is at risk on GMB. I submitted some negative reviews on it and will be live day by day till your profile got banned and your reputation got spoil. Only way to stop that is to make payments of 200$. So therefore, for the removal of the negative reviews and not to post anymore negative reviews you have to make the payment immediately. But you can decide to be stubborn and refuse to pay it. Then expect more from me no one try to play me.”
Sadly, even if you don’t engage, you may well receive this type of email too. The feeling when you do is like a sucker punch of fear. Very unpleasant indeed.
We received 7 negative reviews within 72 hours. The feeling was sickening, even though we know exactly how to have them removed, especially when we work so hard to achieve success for our clients and garner positive reviews.
Need help to manage your brand's reputation online?
Imagine not knowing what to do, it must feel completely gut wrenching. This all happened just before Christmas; we received our first negative review on December 18th with more swiftly following. By December 23rd all the negative reviews were removed, and our Google Review score was back to 5*. That was a very welcome early Christmas present.
If you’re ever tempted to engage with such an ‘amazing offer’ to boost your Google Reviews with lots of 5* reviews … don’t! Or in our case, if you get an email like the one above… don’t engage. There are far better ways to build Google Reviews and boost your reputation and your SEO.
Negative Google Reviews
If you have received negative and spammy Google Reviews we can help get them removed so long as they are spammy. We will however not remove genuine poor reviews.
Positive Google Reviews
If you’re looking to build up an impressive brand reputation incorporating Google Reviews as part of your strategy (which you should), we can help.
Bizarrely, it is not uncommon to be left a poor Google Review by someone who has never been in contact with you. Unhappy customers sometimes can’t wait to leave a negative review after they’ve received a poor service and in their haste, leave it for the wrong company!
We currently partner with a solution that requests Google Reviews on your behalf, which is bespoke. Its uniqueness is that should someone leave you a 4* or below review, it diverts the user to your customer service department to better manage. Enabling you to head it off at the pass and giving you the best chance of maintaining 5* Google Reviews. It can also accommodate Trust Pilot and other review platforms too.
Maintaining positive Google Reviews is paramount to many aspects of your online presence, including:
- SEO – one of Google’s benchmarks for local search results is to achieve over 100 Google reviews
- Brand Reputation Management – if you only have a few Google Reviews, it will only take one poor review to scupper your online reputation. Boost them up and it will enable you to ‘take the hit’ should it happen
- Spammy reviews – these can be removed as Google has a process for this, so don’t suffer in silence!
5* Review
AMAZING. What an incredible company.
After a fake website set up using my company name and honest reputation, Relton and his team saved me. Not only took the listing down in 24 hours over a weekend but then proceeded to shut the actual website down too within a very short time. Fantastic work and would highly recommend 5 Stars well deserved
Matt Gearing
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